FAQ's
Frequently Asked Questions
1. CALL US FREE We offer a free call service. Contact us on 0800 118 2919 and we will help you to book your Free Visit Quote. Our friendly team will arrange a convenient time for you to visit your property with a No-obligation Fee so that we can provide you with an accurate estimate for the waste removal costs. 2. UPLOAD PICTURES Simply upload the pictures of your rubbish via our email info@orangeclearance.co.uk. We will provide you with an approximate estimate within 6 hours. 3. LIVE CHAT You can contact us via Chat Room on Mon-Sat between 8am-7pm. Tell us about your query, and one of our agents will get back to you soon.
We provide Risk-Free Rubbish Clearance Services. You Only Pay If You Are 100% Satisfied with the completed work.
If you feel we are not delivering on our promises, we will continue to work with you until you are completely satisfied. If we cannot rectify any issues, we will refund your money back.
Yes. Our company is fully Insured & Licensed. We are holding the Waste Carriers License and we are covered with Public Liability Insurance against any accidental damage caused to your property.
Our Waste Carrier Registration License can be checked at https://environment.data.gov.uk/public-register/view/index
Registration number CBDU353091.
We can help you to reduce your total quote by recycling your unwanted furniture by finding them a new home or users.
We can dispose of any type of non-hazardous and non-contaminating waste such as:
broken or unwanted furniture, kitchen equipment, TV, scrap, cardboard, timber, garage waste.
PROHIBITED WASTE COLLECTION LIST: Food waste, asbestos, medical waste, tires, fluorescent tubes, gas cylinders, cement, and concrete, paint and paint tins (unless empty), plasterboard, batteries, liquids, solvents, oil, petrol, diesel, and explosives.
No, it is not necessary to stay at your property during the waste removal. The Orange Clearance team will send you a notification by phone or email on the rubbish collection day before their arrival. After the job has been completed, we will send you a confirmation with the photographs Before and After including with your Invoice.
All prices are subject to VAT.
We accept the bank transfer or cash in hand. For household waste, the payment must be completed within 7 working days after the waste removal completion. For business waste within 21 working days.
If the payment is not been made at the agreed time, any waste that had been collected by us may be returned to the customer.