FAQ's

Frequently asked questions

How can I Book a Free Quote?


1. CALL US FREE
We offer a free call service. Contact us on 0800 118 2919 and we will help you to book your free quote. Our friendly team will arrange you a convenient time by visiting your property with No-obligation Fee providing you an accurate estimate for the waste removal costs.
2. UPLOAD PICTURES
Simply upload the pictures of your rubbish using our online form. We will provide you with an approximate estimate within 6 hours.
3. LIVE CHAT
You can contact us online. Tell us about your query, upload the picture of your rubbish and we will help you with it all.




What type of waste can you collect?


We can dispose of any type of non-hazardous and non-contaminating waste:

broken furniture, sofa, mattress, table, desk, chair, wardrobe,

kitchen appliances & electronic equipment, dishwasher, fridge, cooker, TV/monitor, computer, dry mixed waste, metal, cardboard, plastic, scrap, wood, glass, clothes.

PROHIBITED WASTE COLLECTION LIST: Food waste, asbestos, medical waste, tires, fluorescent tubes, gas cylinders, cement, and concrete, paint and paint tins (unless empty), plasterboard, batteries, liquids, solvents, oil, petrol, diesel, and explosives.




Do you hold the Waste Carrier License to do this job?


Yes. Our company is fully Insured & Licensed. We are holding the Waste Carriers License and we are covered with Public Liability Insurance against any accidental damage caused to your property.

Our Waste Carrier Registration License can be checked on https://environment.data.gov.uk/public-register/view/index

Registration number CBDU353091.




How can you help me to lower the rubbish removal costs?


We can help you to reduce your total quote by recycling your unwanted furniture by finding them a new home or users.




How do I pay?


All prices are subject to VAT. We accept the bank transfer or cash in hand. For household waste, the payment must be completed within 7 working days after the waste removal completion. For business waste within 21 working days. If the payment is not been made at the agreed time, any waste that had been collected by us may be returned to the customer.




How do you offer a 100% Money-Back Guarantee?


We provide Risk-Free Rubbish Clearance Services. If you feel we are not delivering on our promises, we will continue to work with you until you are completely satisfied. If we cannot rectify any issues, we will refund your money back.




Do I have to stay on my property on the waste collection day?


No. It is not necessary to stay on your property during the waste removal. The Orange Clearance team will send you a notification by phone or email on the rubbish collection day before their arrival. After the job has been completed, we will send you a confirmation with the photographs Before and After work completion.




COVID-19 Updates


YOUR SAFETY IS OUR PRIORITY. Orange Clearance Limited wants to keep you informed of the actions we have taken to keep all our customers and team members of absolute priority for well-being. We have taken the following steps: - keep the distance between people 2 meters (6ft) away - wearing the face covering in inclosed spaces - we have inforced a No Handshake Rule to minimize the contact to prevent the bacteria spreading. - all our cars and vans are thoroughly cleaned inside with antibacterial wipes before hand over - hand gel is displayed in all vehicles for use before entering premises and after work completion *Our team members have been made fully aware of the current requirements and are undertaking extreme levels of precaution. This includes any member of staff returning from the affected areas abroad or that has been in direct contact with the virus, have immediately been asked to self-isolate.





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"THE POSITIVE WAY TO REMOVE YOUR WASTE"

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© 2021 by Orange Clearance Ltd. All rights are reserved. Orange Clearance is a trading name of Orange Clearance Limited.

VAT Reg Number: 368 4173 71

United Kingdom, Haigh Park Road, LS10 1RT, Leeds.

Waste Carrier Licence: CBDU353091